Privacy policy

Last updated: April 14, 2026

Privacy Policy

Forever In Timeline (“we,” “our,” or “us”) operates this website and online store to provide you with a thoughtful, personalized shopping experience (the “Services”). Our store is powered by Shopify, which helps us securely process orders, payments, and customer information.

This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, place an order, upload photos, or interact with us in any way. By using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

We collect personal information that helps us fulfill your order, provide customer support, and operate our business. This may include:

Contact details such as your name, email address, phone number, billing and shipping address.
Order and payment information such as items purchased, payment method, and transaction details.
Uploaded photos and personalization details used to create your custom memorial product.
Account information if you create an account (username, password, preferences).
Communications you send to us, including support requests.
Device and usage information such as IP address, browser type, and how you interact with our website.

We do not collect information that has been de‑identified or cannot reasonably be linked back to you.

2. How We Collect Personal Information

We collect information in the following ways:

Directly from you when you place an order, upload photos, personalize a product, or contact us.
Automatically through cookies and similar technologies when you browse our website.
From service providers who help us operate our store (e.g., payment processors, shipping partners).
From third‑party partners when necessary to complete your order or provide Services.

3. How We Use Your Personal Information

We use your information to:

Provide and Improve the Services

Process orders and payments
Create and deliver your personalized memorial product
Communicate with you about your order
Arrange shipping and handle returns
Maintain your account
Improve our website and customer experience

Respectfully Handle Uploaded Photos

Because our products often honor loved ones, we treat uploaded photos with exceptional care. We use your photos only to create your custom product. We do not use them for marketing, training, or any other purpose.

Marketing (Optional)

We may send promotional emails if you choose to receive them. You may unsubscribe at any time.

Security and Fraud Prevention

We use your information to protect our website, detect fraud, and maintain a safe shopping environment.

Legal Compliance

We may use or disclose information when required by law or to protect our rights.

4. How We Share Personal Information

We share information only when necessary to operate our business or fulfill your order:

Shopify, which hosts our store and processes data to provide secure checkout and store functionality.
Zepto Product Personalizer, which securely processes your uploaded photos and personalization details.
ShipStation, which helps us prepare and manage shipping labels.
Shipping carriers such as USPS, UPS, or FedEx to deliver your order.
Service providers who assist with payment processing, analytics, and customer support.
Business partners for optional marketing services (only if you consent).
Legal authorities when required by law.

We do not sell your personal information.

5. How We Handle Uploaded Photos

This is especially important for memorial products, so we want to be clear and reassuring:

Photos and personalization details are used only to create your order.
We store them securely during the design and production process.
After your order is completed, we permanently delete uploaded images and personalization files.
We do not use your photos for advertising, training, or any purpose unrelated to your order.

This limited‑retention approach is the safest and most respectful standard for memorial products.

6. Relationship With Shopify

Shopify hosts our store and processes certain personal information to provide and improve the Services. Shopify may also use aggregated data from interactions across different merchants. You can learn more in the Shopify Consumer Privacy Policy or exercise your rights through the Shopify Privacy Portal.

7. Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

8. Security and Data Retention

We use reasonable safeguards to protect your information, but no system is completely secure.

We retain personal information only as long as needed to:

Fulfill your order
Provide customer support
Meet legal obligations

Uploaded photos are deleted after your order is completed.

9. Your Rights

Depending on your location, you may have rights such as:

Accessing the personal information we hold
Requesting deletion
Correcting inaccurate information
Requesting a copy of your data
Opting out of targeted advertising or data sharing

You may exercise these rights by contacting us using the details below.

10. International Transfers

Your information may be transferred outside your country of residence. When required, we use approved safeguards such as Standard Contractual Clauses.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last updated” date will always indicate the most recent version.